Questions & answers
Frequently Asked Questions
Hours, scheduling, what we work on, pricing and warranty. Don’t see your question? Call 859-407-2226.
Scheduling & Visits
What are your hours?
Monday through Friday, 8:00 AM to 5:00 PM. We’re closed Saturday and Sunday.
Do I need an appointment?
Yes. Call 859-407-2226 or book online so we can set aside the right time for your car.
Do you offer loaner cars or shuttle rides?
No. We’re a drop-off shop and don’t provide loaners or rides, so please plan your transportation when you drop off your car.
Can I wait while my car is serviced?
For quick, predictable jobs we may be able to schedule a wait appointment. Anything that involves diagnosis requires a drop-off. Just ask when you book.
Where are you located?
2029 Buck Lane, Lexington, KY 40511. Customers come to us from across Central Kentucky and beyond, up to about 100 miles away.
Vehicles & Services
What makes do you work on?
Our core is Audi, Volkswagen and Porsche. We also service Ferrari, Lamborghini, McLaren, Aston Martin, Bentley and Rolls-Royce.
Can you really work on my Porsche or exotic?
Yes. It’s the question we hear most. Co-founder Kevin Adams holds VW and Audi Master Technician credentials and has served as car chief on Lamborghini Super Trofeo, Porsche Carrera Cup and Porsche Sprint Challenge race programs. We run the same factory tools the dealerships use: ODIS for VW, Audi, Bentley and Lamborghini, and PIWIS for Porsche, plus Leonardo for Ferrari, McLaren and Aston Martin. See our Porsche and exotic pages.
What if my exotic needs to go to the dealership?
The nearest factory dealerships are hours away, so we handle as much as we can right here. When a car does need the dealership for warranty, recall or factory-only work, we use our dealership contacts, help arrange transport, and follow up until it’s back home. More on dealership support.
Do you do pre-purchase inspections?
Yes, for Porsche, Audi, VW and exotics, including for out-of-town buyers. See what’s included.
Which tuning brands do you work with?
We’re an authorized Performance by IE dealer and installer, and we offer APR, Jackal Motorsports, DME Tuning, RENNtech, Eurocharged and Tunezilla, with access to others through our vendor network. More on performance.
Will you install tires I bought online?
Yes. We’re a Tire Rack Recommended Installer and can mount and balance tires on wheels up to 24 inches. Have Tire Rack ship them straight to the shop.
Do you do track prep?
Yes. We offer pre-event track inspections and prep for HPDE and club events. See our track prep checklist.
How will I know what my car needs?
Our digital vehicle inspections send photos and notes to your phone, so you can see exactly what we see before you approve any work.
Pricing, Parts & Warranty
How does your pricing compare to the dealership?
We quote before we work and never start without your approval. Where it makes sense, we’ll explain your parts options so you can choose. Customers regularly tell us our pricing is fair for the level of work.
Will servicing my car at an independent shop void the warranty?
No. Under the federal Magnuson-Moss Warranty Act, a manufacturer can’t deny warranty coverage just because an independent shop did your maintenance. We follow the factory schedule, use the correct fluids and parts, and document every service.
What parts do you use?
We match the parts to the job. For exotics and safety-critical systems we stick with genuine or OE-quality parts. For other repairs we’ll explain the options, from genuine to quality aftermarket, and let you choose.
Do special-order parts require a deposit?
Yes. Special-order parts require a deposit covering their full cost before we place the order. Because most suppliers won’t accept returns on special-order items, the deposit is non-refundable once the order is placed, unless a part arrives damaged, defective or incorrect.
Still Have Questions?
Call the shop. We’re happy to talk cars.